Privacy Statement

Last Modified:  [December 21, 2021]

  1. How We Collect and Use Your Personal Information

We respect the privacy of the visitors to our digital properties and the users of our products and Services, and we are committed to protecting it through our compliance with this Policy. We collect personal information when you use our Services.

Personal information is any information that identifies or makes an individual identifiable. The definition of personal information (used interchangeably in this Privacy Policy with the term “personal data”) depends on where you are a resident. Only the definition that applies to your country of residence will apply to you under this Privacy Policy.

Personal Information does not include data that has been effectively irreversibly anonymized or aggregated so that it can no longer enable us or others, whether in combination with other information or otherwise, to identify you.

Your personal data is collected and used by us to support a range of different activities or business purposes. The purposes and types of information we collect are listed below, and should be understood to include uses of your personal data that are compatible with the purposes listed or uses that may be reasonably expected given the original purpose of collection.

  • Purpose :To create an account with us and to manage your account, to provide you our Services

The Personal Data We Collect:

  1. Contact information, including email address and password, to register with our website;
  2. Profile data, including your style preference, if you voluntarily choose to provide it for personalization purposes.

 

  • Purpose :To fulfill or process orders

The Personal Data We Collect:

  1. Identity and contact information such as name, phone number and shipping address, as well as financial information or payment account information, for delivery, returns, refund, sales tax determinations, and payment operations;
  2. Transaction details, such as return and refund details, gift card number, and order history, in our Services, in order to fulfill basic functions, including processing your payment and return requests, and keeping you informed of the order status and shipping logistics;
  3. Location data at an IP address-based level, to tailor your experience in terms of displaying the appropriate local website, language, or user experience.
  • Purpose :To provide customer service and support, or to provide you with service-related communications

The Personal Data We Collect:

  1. Your communication history with us via various channels, such as email, phone, social media, mail, instant chat, and our customer service platform, to respond to your requests, as well as to keep you updated about your account and the Services;
  2. Photographs you upload to our Services in accordance with our Terms and Conditions, to provide product advice and to allow you to voluntarily show other potential customers what items may look like when purchased or worn
  • Purpose :To undertake marketing, advertising or other promotional activities

The Personal Data We Collect:

  1. Contact information, such as phone number and email address, for telemarketing and email marketing purposes;
  2. Non-directly identifiable device identifiers, operating system information, and cookie information, to direct and measure the effectiveness of the advertising we offer;
  3. Data about how you engage with our Services, such as browsing, adding to your shopping cart, saving items, placing an order,, and returns) for market research, statistical analysis and the display of personalized advertising based on your activity on our site and inferred interests;
  4. Contact and identity information, such as name, email address and phone number, when you voluntarily enter into a competition, market survey, event or other marketing campaigns organized by us;
  5. To share your personal data with third party advertisers.
  6. Name, email address and/or phone number if you enter into a promotion or program, such as the fancyeseVIP program via the Services or through a third-party platform (“Promotion”). As permitted by applicable law, your information may also be used by fancyese or the Promotion sponsor for marketing purposes. Your entry into the Promotion may result in the addition of your information to our mailing list as well as to the mailing list of our promotional partners, both as permitted by applicable law. Acceptance of a prize may require you (unless prohibited by law) to allow us to post publicly some of your information via the Site or App, such as on a winners’ page.
  • Purpose : To improve our product or service, or for personalization

The Personal Data We Collect:

  1. Collect your device information, and usage data in our website or app for fault analysis, troubleshooting, and system maintenance, as well as setting default options for you, such as language and currency;
  2. When you optionally provide such information, we may collect general personal data that cannot identify you, such as body shape, personal height, chest/waist/hip circumference, and weight. For example, this information may be used by us to recommend clothing sizes or styles, personalization, or to provide fit prediction services for you;
  3. To share your personal data within and across our corporate organization for our business needs and personalization;
  4. Collection of your “like” records and votes when prompted as to your preference between two items, to provide preference setting options;
  5. The display of information you choose to post on public areas of the Services, for example a customer review.
  • Purpose : To prevent and investigate fraud and other illegal activities

The Personal Data We Collect:

  1. Information automatically collected through the Services, such as browser type, device information, operating system and account setting information for fraud prevention and detection and credit risk reduction;
  2. Log-in data for risk control and fraud reporting;
  3. Billing address to verify payment information.
  • Purpose : Other Purposes

The Personal Data We Collect:

  1. We may use your information for any other purpose disclosed to you prior to you providing us your personal information or which is reasonably necessary to provide the Services or other related products and/or services requested, with your permission or upon your direction.

Please note: When communicating with us by email, or when you publicly share content through our Services, we ask that you please do not send us any sensitive information pertaining to yourself or to others. We do not collect or store sensitive information or special categories of information. 

  1. Sharing Your Personal Information

We may disclose and share your personal information with the parties as described below.

  • Within Our Corporate Organization . The Company is a part of a corporate organization that has several legal entities, business processes, management structures and technical systems. We may share your personal information with our related group companies and, in some cases, other affiliates of our corporate group for business maintenance and personalization continuity purposes, for instance so that you may enjoy a personalized user experience across our digital properties, to provide you with the Services, or to take actions based on your requests or preferences.
  • Service Providers . We may share your personal information with the following types of third-party service providers as set out in the table below:

Supplier/Service Provider/Processor

Services Offered

IT system and software service provider

Website hosting services (including cloud storage), mobile app or software optimization services, customer relationship management software, email service providers, or system maintenance services.

Payment service provider

Third-party payment processing services.

Marketing and advertising services

Assistance in reaching potential new customers across multiple communications channels, or sharing with affiliated companies that promote our products on their websites.

Order fulfillment service provider

Provision of logistics, warehousing and distribution services, return and exchange services, and order status notification services for your purchased items.

Customer service provider

Assistance with customer services and support.

Fraud prevention and information security service provider

Identity verification, fraud prevention, or credit risk reduction services to protect our website/app and our business.

Other Service providers selected by you

Other third parties, such as size recommendations and fit prediction services providers, if you have chosen to help us provide you with product recommendations.

  • We strive to ensure that our third party service providers can only use your data for the purposes for which it was provided to them and to the extent necessary for such purposes, in accordance with our written instructions.
  • To Maintain Legal and Regulatory Compliance . We have the right to disclose your personal informationor as required by law, or when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, request from a regulator or any other legal process served on us. We also may disclose your information where we reasonably believe that the disclosure is necessary to enforce our agreements or policies, or if we believe that disclosure will help us protect the rights, property or safety of the Company or our customers.
  • D. Consent . We may disclose your personal information for any purpose with your consent.
  • E. Corporate Transactions . We may disclose personal information—including account information, Wallet balance or points information—to a buyer, prospective buyer, corporate affiliate, or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding in which personal information held by us about our Services users is among the assets transferred. You acknowledge and agree to our assignment or transfer of rights to your personal information.

Please note that we may disclose, without restriction, aggregated or anonymized information about the users of our Services, which is information that does not identify any specific individual.

  1. Cookies and Similar Technologies

We use cookies and similar technologies to provide,protect,and improve our products and services,such as by personalizing content,offering and measuring advertisements,understanding user behavior,and providing a safer experience.

You can remove or reject cookies using your browser or device settings,but in some cases doing so may affect your ability to use our products and services.

Please read our Cookie Statement to learn more about how we use cookies and the choices you have.

  1. Security Precautions

We offer a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway provider’s database which is only accessible by those authorized with special access rights to such systems.

The Internet is not an absolutely secure environment. We strongly recommend that you use a secure method and use a complex password to help us ensure the security of your account. We also strongly advise that you neither share your password with others nor re-use passwords on our Services that you use on other sites or apps, as doing so increases the likelihood of your being the victim of a credential stuffing attack or other malicious cyber behavior. Please immediately contact us at our Contact Us page if you feel that the security of your account or personal data has been compromised.

  1. Your Rights

We attach great importance to your attention to personal information, so that you have the full ability to protect your privacy and security. To exercise your rights, you may contact us at our Contact Us page.

5.1 Access, Rectification and Deletion of your Personal Information. You have the right to access, rectify, or delete the personal information that we collect. To protect the privacy and the security of your personal information, we may request data from you to enable us to confirm your identity and right to access such data, as well as to search for and provide you with the personal data we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the personal information that we maintain. To exercise your rights, you may make updates within your customer account on the Site, or you may contact us at our Contact Us page. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

5.2 Unsubscribe from Our Marketing Communications. If you no longer wish for us to use your email account to send you marketing emails or non-transactional promotional materials, please directly click on the unsubscribe link at the bottom of any of our email messages to you or contact us at our Contact Us page. 

  1. Retention

We will retain your personal information for the purposes set out in this Policy, and for backup, archival, fraud prevention or detection, or audit purposes. We also will retain and use your personal information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

If you no longer wish to be our customer, or cease using or accessing our Services, you can request us to close your account and delete all personal information we hold about you via our Contact Us page. subject to certain legal requirements.

If you send us correspondence, including emails, we retain such information electronically in the records of your account. We will also electronically retain customer service correspondence and other correspondence from us to you. We retain these records to measure and improve our customer service and to investigate potential fraud and violations. We may, over time, delete these records as permitted by law.

We will also retain Services usage data for internal analysis purposes. Usage data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Site, or we are legally obligated to retain this data for longer periods.

  1. Third-Party Websites

Our Apps or Site may contain links to third-party sites. This Policy does not apply to those third-party sites. We recommend that you read the privacy statements of any other sites that you visit as we are not responsible for the privacy practices of those sites.

  1. Children

Our Services are not directed to, and we do not knowingly collect personal information from, children under the age of 16 or minors (as defined by applicable national laws). If you are a minor, please do not attempt to fill out our forms or send any personal information about yourself to us. If a minor has provided us with personal information without parental or guardian consent, the parent or guardian should contact us immediately to remove the relevant personal information and unsubscribe the minor.

If we become aware that a minor has provided us with personal information, we will take steps to promptly delete such information from our files. As described further in our Terms and Conditions, please do not upload photographs showing other people, in particular if they are minors.

  1. Storage and Transfer of Your Personal Data

When you access or use our Services, your personal data may be processed or transferred outside of the country in which you reside. Such countries or jurisdictions may have data protection laws that are different in some respects or less protective than the laws of the jurisdiction in which you reside. If you do not want your information transferred to, processed, or maintained outside of the country or jurisdiction where you reside, you should immediately stop accessing or using the Services. For further details about these transfers and the safeguards that we use to facilitate such transfers, please contact us at our Contact Us page.

     10.Contact Us

If you have questions or concerns regarding your personal information or any information in this Privacy Policy, please contact us at our Contact Us page. 

◆Except for the following circumstances, it is prohibited to provide free gifts or take incentive measures:

  • Provided when the user purchases the product
  • Be part of the marketing campaign
  • The main purpose is not to collect user personal information

 

 

COOKIE STATEMENT 

Last Modified:  [December 21, 2021]

This Cookie Statement applies to all fancyese.com affiliates,brands,websites,products,and services(collectively,"fancyese,""we,""us,"or"our")and explains how we use cookies on our websites and online services and the choices you have.

Definition of"Cookies"

Cookies are small pieces of text used to store information on web browsers.Cookies are widely used to store and receive identifiers and other information on computers,phones,and other devices.We also use other technologies,including data we store on your web browser or device,identifiers associated with your device,and other software,for similar purposes.In this Cookie Statement,we refer to all of these technologies as"cookies."

Types of Cookies 

We use cookies to provide,protect,and improve our products and services,such as by personalizing content,offering and measuring advertisements,understanding user behavior,and providing a safer experience.We describe below the various types of cookies we use and the purposes they perform.Please note that the specific cookies we may use vary depending on the specific websites and services you use.

Essential cookies: These cookies are strictly necessary to provide you with our websites and services and to enable essential features,such as providing shopping cart or live chart functionality.If you disable these cookies,we will not be able to fulfill your request. 

Performance and functionality cookies: These cookies collect information about how you use our websites and services and allow us to remember the choices you make while browsing.The information these cookies collect allows us to optimize our websites and make them easier for you to use,and it does not personally identify you.If you disable or opt-out of these cookies,you may not be able to use certain features of our websites and services,and it may reduce the support or information that we can provide you.

Analytics and customization cookies: These cookies collect information we use in aggregate form to help us understand how our websites and services are being used and how effective our marketing campaigns are,and help us customize our websites.If you disable or opt-out of these cookies,you may not be able to use certain features of our websites and services,and it may reduce the support or information that we can provide you. 

Advertising cookies: These cookies collect information about your browsing or shopping history and are used to make advertising messages more relevant to you.They perform functions like preventing the same advertisement from continuously reappearing,ensuring that advertisements are properly displayed,and in some cases selecting advertisements that are based on your interests.We may share this information with third parties to help create and deliver advertising personalized to you and your interests.If you disable or opt-out of these cookies,you may not be able to use certain features of our websites and services,and it may reduce the support or information that we can provide you.

Social networking cookies: These cookies are used to enable you to share pages and content on our websites and services through third-party social networking and other websites.These cookies may also be used for advertising purposes. 

Cookies Placed by Third Parties

You may also encounter cookies on our websites that are placed by third parties.For example,when you buy our products online,our e-commerce vendor may use cookies and other technologies.We may also allow third parties to place cookies on our websites to track information about your online activities and/or across third-party sites or online services,including to send you targeted advertisements based on that information,which may include the remarketing of our products and services that you have viewed on our websites and on third-party websites.

This Cookie Statement does not apply to the cookies,applications,technologies or websites that are owned by and/or operated by third parties,or such third parties' practices, even if they use or access our technology to store or collect information. To understand how third parties use cookies, please review their privacy policies.

Controlling and Opting-Out of Cookies

Your browser or device may offer settings that allow you to choose whether browser cookies are set and to delete them. For more information about these controls and to exercise your cookie preferences, visit your browser or device's help material.If you choose to reject cookies,as noted above,you may not be able to use certain features of our websites and services. 

Do Not Track

Some browsers include the ability to transmit"Do Not Track"signals.We do not process or respond to"Do Not Track"signals.Instead,we adhere to the standards described in our Privacy Statement and this Cookie Statement.

Contact Us

Email: support@fancyese.com

Telephone: +86-18907570971(9:00 - 16:30 GMT + 8)

 

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